JCR Distributors will accept returns if the following conditions are met.
- For product stocked by JCR it must have been invoiced within the past 90 days.
- For Special Order Items; products not stocked by JCR, returns must meet the manufacturer conditions for return. This includes, but is not limited to RMA fees & restock percentages and time limits set forth by the vendor.
- Product has not been discontinued previously, within the past 90 days or is not scheduled to be discontinued.
- Products are in original condition. Product packaging and boxing must be intact and unblemished. Product must be resalable.
- Product has not been damaged in shipping to or from your location.
- A copy of our RGA has been included with the return.
Common vendor reasons for non-returnable items include:
- Return request is past the time limit for return determined by the manufacturer.
- Selected finishes, styles, products or items have been declared non-returnable by the manufacturer.
- Discontinued or discontinued when out (DWO) products are not returnable.
- Product contains damage not originally presented upon acceptance.
| Manufacturer | Restock % | Time Limit (Days) | Notes |
|---|---|---|---|
| Acorn | 20 | 60 | No returns on brushed nickel hardware or barn door tracks with special finishes |
| Alape | 25 | 120 | No returns on discontinued or special order items |
| Alno | 25 | 60 | |
| Amba Products | 25 | 30 | Items returned after 90 days are subject to a 40% restocking fee or may not be returnable at all |
| Aptations | 35 | 120 | |
| Ashley Norton | 30 | 60 | Door Hardware returnable finishes are Dark Bronze (BZ), White Bronze (WL), Satin Nickel (4), Dark Oil Rubbed (8) & Polished Chrome (9) Split & special finishes, custom items and discontinued products are not returnable |
| Atlas Homewares | 20 | 60 | |
| Axent | 45 | 30 | No returns on discontinued products |
| Baci | 25 | 90 | |
| Baldwin | 25 | 120 | Special and custom products are not returnable |
| Barclay | 25 | ||
| Bates & Bates | 25 | 30 | |
| Berenson | 25 | 60 | |
| Blanco | 25 | 90 | Discontinued products not returnable |
| Bouvet | 25 | 60 | No returns on special order goods |
| Brasstech | 25 | 180 | 15% re-boxing fee may be applied Special order items and finishes are non-returnable |
| Brizo | 25 | 90 | |
| BTI Aquasolutions | |||
| California Faucets | 25 | 365 | 35% for returns of living finishes No returns for custom products, precious metal finishes, discontinued items or products shipped more than 1 year ago |
| Cavity Sliders | |||
| Cheviot | 25 | 90 | |
| Christensen | 25 | 60 | |
| Classic Brass | 25 | 60 | |
| Colonial Bronze | 25 | 60 | 50% on split finish items |
| Delta | 25 | 90 | |
| Deltana | 20 | ||
| Dornbracht | 25 | 120 | No returns on discontinued or special order items |
| Duravit | 25 | 60 | No returns on special order or discontinued items |
| Ebbe | 15 | 182 | 25% restock for items returned from 6 months to 1 year |
| Elkay | 25 | 182 | |
| Emtek | 25 | ||
| Environmental Water Systems | 45 | ||
| Fairmont Designs | 25 | 30 | RGAs expire after 60 days from issue date |
| Franke | 25 | 180 | No returns on discontinued, DWO or obsolete product |
| FSB | 45 | RGA expires after 45 days from date of issuance | |
| Geberit | 35 | ||
| Ginger | 25 | 180 | 15% re-boxing fee may be applied |
| Grohe | 35 | 60 | Parts are not eligible to be returned |
| Hansgrohe | 25 | 60 | RGAs will expire after 60 days of issuance |
| Hardware Renaissance | 35 | 30 | No returns on multipoint & sliding door hardware |
| Harrington Brassworks | 25 | 90 | |
| Herbeau | 50 | 60 | 0-45 days = 25% restock |
| Hickory Hardware | 25 | 90 | |
| Hydrosystems | 35 | 90 | RGAs expire after 30 days of issuance |
| Icera | 35 | 30 | |
| IDH | 25 | 90 | |
| Infinity Drain | 25 | 90 | RGAs expire from 30 days after issuance |
| Inox | 25 | 30 | RGAs expire with 30 days of issuance |
| Isenberg | 15 | 45 | |
| Jaclo | 25 | 182 | 50% restock - 6 months to 1 year |
| Jason | 35 | 45 | Minimum restock charge is $30 |
| Julien | 25 | 90 | |
| KWC | 25 | 180 | No returns on discontinued, DWO or obsolete product |
| Lacava | 25 | 30 | Special order, installed & custom items are not returnable |
| Laufen | 35 | 30 | Installed products are not returnable |
| LinkaSink | 25 | 30 | Special order and mosaic products are not returnable |
| Long Leaf Collection | 50 | 60 | RGAs expire after 30 days from issuance |
| Maax | 25 | 365 | Discontinued or soon to be discontinued, installed, manipulated or non-standard colors are not retrunable |
| Maidstone | 25 | 90 | |
| Mountain Plumbing | 35 | 90 | No returns on special orders |
| Mr. Steam | 25 | 90 | |
| Myson | 25 | ||
| Native Trails | 25 | 90 | |
| Newport Brass | 25 | 180 | 15% re-boxing fee may be applied |
| Nikles | |||
| Oceania Baths | 25 | 60 | 60-120 days, restock fee is 40% |
| Omnia | 25 | 60 | RGAs expire after 30 days from issuance |
| Panasonic | 25 | 90 | |
| Phylrich | 35 | 90 | 90 days plus restock fee is 50% |
| Produits Neptune | 25 | 90 | No returns on products sold with a system or option |
| Quickdrain | 25 | 90 | Custom or previously installed items are not returnable |
| Richelieu | 15 | 30 | minimum restock fee is $20 |
| Robern | 25 | 90 | Products must be received at Robern within 14 days of issuance of RGA |
| Rocky Mountain Hardware | 35 | 365 | Product must be wrapped and packaged in the same condition as it was shipped |
| Rohl | 20 | No returns on discontinued products | |
| Rubinet | 50 | 25% restock fee on chrome products | |
| S. Parker Hardware | 25 | Special order products are not returnable | |
| Santec | 25 | 60 | RGAs expire 60 days from issuance |
| Sietto | Orders of 10+ pieces are non-returnable | ||
| Sigma | 25 | 90 | After 90 days, restock fee is 50% |
| Sign of the Crab | 25 | 365 | Minimum restock fees: |
| Siro Designs | |||
| Stone Forest | 25 | 30 | |
| Sun Valley Bronze | 40 | 90 | No returns accepted after 1 year |
| Top Knobs | 20 | 60 | |
| Toto | 25 | ||
| Turnstyle Designs | 25 | 30 | Non-returnable items: |
| Ultra Baths | 25 | No return will be accepted on a non-standard bath and baths without system | |
| Valli & Valli | 35 | A handling fee may be charged in addition to restock fees | |
| Valsan | 25 | 90 | |
| Victoria & Albert | 25 | No returns on painted tubs and vessels | |
| Viega | |||
| Villeroy & Boch | 25 | ||
| Von Morris | 25 | 120 | Restock fee is $25 minimum |
| Watermark | 30 | 30 | RGAs expire 30 days after issuance |
| Waterstone | 35 | ||
| Westbrass | 25 | ||
| Whitehaus | 25 | 30 | RGAs expire after 30 days from issuance |
| Manufacturer | Restock % | Time Limit (Days) | Notes |
The following Terms and Conditions will be applicable to all returns. This information is printed at the bottom of all RGA/RMAs.
STANDARD RESTOCKING FEES:
- 0-30 DAYS – 25%,
- 31-60 DAYS – 35%,
- 61-90 DAYS – 50%,
- OVER 90 DAYS OR DISC – NO RETURNS
Terms And Conditions:
- A copy of this RMA/RGA must accompany your return.
- The product was purchased within the last ninety (90) days.
- All products must be repacked to assure no damage during shipping. All items must be boxed up the same way they were shipped to you (double-boxed). If the product was palletized and sent by freight line, it must be returned to us, palletized and by freight line.
- All non-defective products must be in their original packaging and in resalable condition.
- Have the RMA/RGA # clearly written on the outside of the shipping box only if the product was double-boxed. Please do not affix any label or write on any product box. Leave the product boxes in re-saleable condition.
- If the product is defective, write “DEFECTIVE PRODUCT” on the outside of the shipping box.
- Returns of special order items are subject to factory terms and conditions. Credit will only be issued after an inspection of the product from the manufacturer and credit has been issued to JCR.
- RGA/RMA’s will be void after ninety (90) days. Items must be received before the expiration date. Product received after (90) ninety days may be subject to additional restock charges or returned to you for no credit.
- Should parts, packing materials or any other item be missing from the returned product the product will be returned to you for no credit.
- Original freight charges (from JCR to you) will be deducted from your credit when free freight orders are returned to us.
- Any item that has been DISCONTINUED either before OR after the date of the order was placed cannot be returned.
- “WILL CALL” orders cancelled after thirty (30) days are subject to restock fees.
***IF THESE CONDITIONS ARE NOT MET, JCR Distributors WILL REFUSE YOUR RMA/RGA.***
CALL 800-442-6096 WITH QUESTIONS OR EMAIL: RGA@JCRDistributors.com
**Although every attempt has been made to include accurate information, JCR Distributors will not be liable for missing, absent or incorrect information presented. All returns are subject to acceptance by the manufacturer/vendor and may be refused. Information provided may change at any time without notice.