JCR Distributors will accept returns if the following conditions are met.

  1. For product stocked by JCR it must have been invoiced within the past 90 days.
  2. For Special Order Items; products not stocked by JCR, returns must meet the manufacturer conditions for return. This includes, but is not limited to RMA fees & restock percentages and time limits set forth by the vendor.
  3. Product has not been discontinued previously, within the past 90 days or is not scheduled to be discontinued.
  4. Products are in original condition. Product packaging and boxing must be intact and unblemished. Product must be resalable.
  5. Product has not been damaged in shipping to or from your location.
  6. A copy of our RGA has been included with the return.

Common vendor reasons for non-returnable items include:

  • Return request is past the time limit for return determined by the manufacturer.
  • Selected finishes, styles, products or items have been declared non-returnable by the manufacturer.
  • Discontinued or discontinued when out (DWO) products are not returnable.
  • Product contains damage not originally presented upon acceptance.
ManufacturerRestock %Time Limit (Days)Notes

No returns on brushed nickel hardware or barn door tracks with special finishes


No returns on discontinued or special order items

Amba Products2530

Items returned after 90 days are subject to a 40% restocking fee or may not be returnable at all

Ashley Norton3060

Door Hardware returnable finishes are Dark Bronze (BZ), White Bronze (WL), Satin Nickel (4), Dark Oil Rubbed (8) & Polished Chrome (9)
Other colors in Door Hardware are not returnable

Split & special finishes, custom items and discontinued products are not returnable
$25 minimum to return cabinet hardware

Atlas Homewares2060

No returns on discontinued products


Special and custom products are not returnable

Bates & Bates2530

Discontinued products not returnable
RGAs expire 30 days after issue


No returns on special order goods
Once authorization for return is issued, goods must be returned within 10 days


15% re-boxing fee may be applied
No returns on Living finishes

Special order items and finishes are non-returnable

BTI Aquasolutions
California Faucets25365

35% for returns of living finishes

No returns for custom products, precious metal finishes, discontinued items or products shipped more than 1 year ago

Cavity Sliders
Classic Brass2560
Colonial Bronze2560

50% on split finish items
No returns on custom products
Orders for individual pieces or samples cannot be returned


No returns on discontinued or special order items


No returns on special order or discontinued items
50% restock for items returned 61 to 120 days from invoice
Absolutely no returns after 120 days
RGA expires after 60 days from issue


25% restock for items returned from 6 months to 1 year

Environmental Water Systems45
Fairmont Designs2530

RGAs expire after 60 days from issue date
Ceramic, granite, marble, quartz and fdstone tops are non-returnable
Sinks are non-returnable


No returns on discontinued, DWO or obsolete product


RGA expires after 45 days from date of issuance
Custom special order products are not returnable
$75 min on all returns


15% re-boxing fee may be applied
No returns on Living finishes
Mirrors - returns are permitted for nonconforming product only
Special order items and finishes are non-returnable


Parts are not eligible to be returned


RGAs will expire after 60 days of issuance
$20 minimum to return
Showerpanels & shower columns will incur a $40 rebox fee per item
Other items may incur a $10 rebox (per box) fee
Phase-out products past 5 month from announcement will not be accepted
No returns on discontinued or custom products

Hardware Renaissance3530

No returns on multipoint & sliding door hardware
No returns on products with INLAY (Grande Manhattan, Scottsdale Royale, Amora Royale & Cayman Royale)
No returns on custom products
RGAs expire 60 days after issuance

Harrington Brassworks2590

0-45 days = 25% restock
45-90 days = 50% restock
Special order items (designated with a * in the price list) are not returnable or cancelable

Hickory Hardware2590

RGAs expire after 30 days of issuance
Custom products are not returnable
Restock fees begin at 35% but may rise depending upon various factors to a maximum of 75%

Infinity Drain2590

RGAs expire from 30 days after issuance
Minimum restock charge is $25


RGAs expire with 30 days of issuance
Split finish or custom products cannot be returned or exchanged


50% restock - 6 months to 1 year
minimum restock is $25
No returns on discontinued product


Minimum restock charge is $30
Colors other than white 01 are not returnable
Special ordered, non-inventoried, installed products or special configured products are not returnable


No returns on discontinued, DWO or obsolete product


Special order, installed & custom items are not returnable


Installed products are not returnable


Special order and mosaic products are not returnable

Long Leaf Collection5060

RGAs expire after 30 days from issuance
Special order, custom products and multipoint trims are not returnable


Discontinued or soon to be discontinued, installed, manipulated or non-standard colors are not retrunable

Mountain Plumbing3590

No returns on special orders

Mr. Steam2590
Native Trails2590
Newport Brass25180

15% re-boxing fee may be applied
No returns on Living finishes
Mirrors - returns are permitted for nonconforming product only
Special order items and finishes are non-returnable

Oceania Baths2560

60-120 days, restock fee is 40%
No returns after 120 days
Add 10% to restock fees for shower doors
Repair charges may accessed for products returned damaged
No returns for colors other than white or products with optional equipment installed
No returns for special order items


RGAs expire after 30 days from issuance
Special order or discontinued items can not be returned


90 days plus restock fee is 50%

Produits Neptune2590

No returns on products sold with a system or option
No returns on products sold in liquidation


Custom or previously installed items are not returnable


minimum restock fee is $20
special orders are not returnable


Products must be received at Robern within 14 days of issuance of RGA
Discontinued items are not eligible for return

Rocky Mountain Hardware35365

Product must be wrapped and packaged in the same condition as it was shipped
RGA's expire 60 days after issuance


No returns on discontinued products
Items must be in current catalog to be eligible for return
Variations in finish is not a reason for return. Finishes that can vary include, but are not limited to: English Bronze, Old Iron, Tuscan Brass, Italian Brass, English Gold, Unlacquered Brass, Satin Gold, Parchment and Pergame


25% restock fee on chrome products
RGAs expire after 60 days of issuance

S. Parker Hardware25

Special order products are not returnable


RGAs expire 60 days from issuance


Orders of 10+ pieces are non-returnable


After 90 days, restock fee is 50%
No returns after 6 months

Sign of the Crab25365

Minimum restock fees:
15% on all plumbing hardware
20% for all products in oil rubbed bronze
20% for tub surrounds and shower enclosures
25% for tubs
No RGA for tubs more than 60 days from invoice

Siro Designs
Stone Forest2530
Sun Valley Bronze4090

No returns accepted after 1 year
Gate latch, back to back grip handle and custom orders are not returnable
Hand peened, art glass, wood handle and wood inlay orders are not returnable
Polished orders are not returnable

Top Knobs2060
Turnstyle Designs2530

Non-returnable items:
Finishes: Fine Antique Brass, Vintage Nickel, Vintage Patina, Burnished Brass & Burnished Nickel
All items that utilize Silver Bronze Amalfine
Hammered Ranges
Saddle Range
Door levers & Pulls - leather combination, leather recess, amalfine combination & recess shell
Flush door pulls - recess leather
All Window Hardware
Furniture handles - "stich Out" recess leather, Savile, Push Button, T-Bars
All Mortise locks and hinges

Ultra Baths25

No return will be accepted on a non-standard bath and baths without system
Handling, labor or material charges in addition to restock charge may be accessed

Valli & Valli35

A handling fee may be charged in addition to restock fees

Victoria & Albert25

No returns on painted tubs and vessels

Villeroy & Boch25
Von Morris25120

Restock fee is $25 minimum
RGAs expire after 30 days from issuance
Special order goods and finishes are not returnable
Multi-point trim, Suited pocket door trim, custom finishes and products are not returnable
An 80% handling charge may be accessed on products returned not in saleable condition.


RGAs expire 30 days after issuance
Lighting fixtures, mirrors, gold and PVD brass items have a 35% restocking charge
30 days to 6 months - restock fee is 50%
Custom orders are not returnable


RGAs expire after 30 days from issuance

ManufacturerRestock %Time Limit (Days)Notes

The following Terms and Conditions will be applicable to all returns. This information is printed at the bottom of all RGA/RMAs.


  • 0-30 DAYS – 25%,
  • 31-60 DAYS – 35%,
  • 61-90 DAYS – 50%,

Terms And Conditions: 

  1. A copy of this RMA/RGA must accompany your return.
  2. The product was purchased within the last ninety (90) days.
  3. All products must be repacked to assure no damage during shipping.  All items must be boxed up the same way they were shipped to you (double-boxed). If the product was palletized and sent by freight line, it must be returned to us, palletized and by freight line.
  4. All non-defective products must be in their original packaging and in resalable condition.
  5. Have the RMA/RGA # clearly written on the outside of the shipping box only if the product was double-boxed. Please do not affix any label or write on any product box. Leave the product boxes in re-saleable condition.
  6. If the product is defective, write “DEFECTIVE PRODUCT” on the outside of the shipping box.
  7. Returns of special order items are subject to factory terms and conditions. Credit will only be issued after an inspection of the product from the manufacturer and credit has been issued to JCR.
  8. RGA/RMA’s will be void after ninety (90) days. Items must be received before the expiration date. Product received after (90) ninety days may be subject to additional restock charges or returned to you for no credit.
  9. Should parts, packing materials or any other item be missing from the returned product the product will be returned to you for no credit.
  10. Original freight charges (from JCR to you) will be deducted from your credit when free freight orders are returned to us.
  11. Any item that has been DISCONTINUED either before OR after the date of the order was placed cannot be returned.
  12. “WILL CALL” orders cancelled after thirty (30) days are subject to restock fees.


CALL 800-442-6096 WITH QUESTIONS OR EMAIL: RGA@JCRDistributors.com

**Although every attempt has been made to include accurate information, JCR Distributors will not be liable for missing, absent or incorrect information presented. All returns are subject to acceptance by the manufacturer/vendor and may be refused. Information provided may change at any time without notice.