Frequently Asked Questions:

Our physical address is :

6400 Maple Avenue, Suite 950
Dallas, Texas 75235

We are located one block south of Mockingbird Lane on the east side of the street.

Our remittance address is : P.O. Box 600003
Dallas, Texas 75360-0003

We are open from 7:30 AM to 5:30 PM Central Time, Monday through Friday.

We are closed on Saturday & Sunday and any holiday that UPS does not offer delivery.

We request that you fax in any order for non-stocked product and any order that has special shipping requirements, i.e. expedited shipping or a different ship to address than your standard. By faxing in these orders, this will prevent any miscommunication that can happen when orders are given verbally.

We do not sell to architects, contractors, builders, end users, or similar groups because by doing this we would be in direct competition with our customer base.

Many factors affect how long it takes to get your order. Our goal is same day shipping on stocked product, with UPS shipping taking less than four business days for the majority of the United States. Please check the posted UPS chart for more information. On non-stocked product a number of factors will affect delivery time. These include whether the manufacturer has the product in stock, whether the manufacturer allows for drop shipping the product, whether the order meets the manufacturer’s minimum order policy or whether your order has to be combined with other orders. The best thing to do is to call us should you have an order that is time critical. We then can advise you on your options.

No. Although there are a number of items that do require double boxing, we do not charge extra for adding additional packing materials, double boxing, or anything else to ensure your product arrives to you undamaged.

On items stocked by JCR Distributors we charge a minimal restocking fee. This helps to offset labor and materials cost associated with re-inventorying the items. Restock Fees for product that has to be shipped back to the manufacturer is determined by each individual manufacturer’s restock policies. Please refer to additional manufacturer restock information provided on our website.

Yes! We can charge your shipments freight costs to your UPS account.

Generally, no. There have been rare circumstances that we have; however, we do not like to because of the fees the credit card companies charge.

A number of factors influence freight costs. From the size of the box the product is shipped in, to the value of the items, to where the order is shipped, to whether this is a residential or business shipment can all affect the freight charges. Thus it is very difficult to estimate freight costs. In most cases UPS charges start at $6.00. Please see our LTL Freight Policy on this website for LTL charges.

Yes! Our goal is to ship product stocked at JCR the same day. This applies for all orders received by 4 PM for UPS and 2 PM for LTL shpiments.

Yes! All orders that ship UPS can be drop shipped to your customer. Although technically LTL freight shipments that ship from JCR can be drop shipped to your customer, we highly discourage it. This is very cost prohibitive. Freight companies will add residential shipment fees and lift gate fees that can add hundreds of dollars to the freight charges. When at all possible we recommend shipping LTL shipments to you or another business address. On manufacturer shipped orders the individual manufacturer’s drop ship policy applies. Please call JCR for more information.

A number of companies will not drop ship out of territory (often north Texas). This helps them protect their other customers. Even when they do, they sometimes can have very large minimum order requirements that will affect whether your order can go direct.

Anyone here at JCR can help you! In most cases, we will start with the salesperson here who initially worked on your order. That answers the majority of the questions. However, should you need to contact our Accounts Receivable department, you can email Invoices@JCRDistributors.com .

Current JCR Distributors RGA policy (as of Oct 5, 2016)

NOTE: RGA CONDITONS MAY NOT BE LIMITED TO WHAT IS SPECIFIED BELOW. ADDITIONAL TERMS OR STIPULATIONS MAY APPLY – PLEASE CALL FOR DETAILS.

 RESTOCKING FEES: 0-30 DAYS 25%, 31-60 DAYS 35%, 61-90 DAYS 50%, OVER 90 DAYS OR DISC – NO RETURNS
Terms And Conditions:
1. A copy of this RGA must accompany your return.
2. The product was purchased within the last ninety (90) days.
3. All products must be repacked to assure no damage during shipping.  All items must be boxed up the same way they were shipped to you (double-boxed). If the product was palletized and sent by freight line, it must be returned to us, palletized and by freight line.
4. A 15% minimum re-box charge may be accessed should JCR or the manufacturer determine that new packaging/boxing is needed.
5. All non-defective products must be in their original packaging and in resalable condition.
6. Have the RGA # (ex: 301762-23) clearly written on the outside of the shipping box only if the product was double-boxed. Plese do not affix any label or write on any product box. Leave the product boxes in re-saleable condition. A re-box charge of 15% will be accessed if new product boxes are required.
7. If the product is defective, write DEFECTIVE PRODUCT” on the outside of the shipping box.
8. Returns of special order items are subject to factory terms and conditions. Credit will only be issued after an inspection of the product from the               manufacturer and credit has been issued to JCR Distributors.
9. RGA’s will be void after thirty (30) days. Items must be received before the expiration date. Product received after (30) thirty days may be subject to additional restock charges or returned to you for no credit.
10. Should parts, packing materials or any other item be missing from the returned product, you have two options. The first option is that the product will be returned to you for no credit. Or secondly, charges will be levied against the credit for replacement costs of the missing items and the minimum restock fee will be 50%. We will typically use the first option and return the item to you.
11. Original freight charges (from JCR to you) will be deducted from your credit when free freight orders are returned to us.
12. Any item that has been DISCONTINUED either before OR after the date of the order was placed can not be returned.
13. “WILL CALL” orders cancelled after thirty (30) days are subject to restock fees.

If you have other questions that are not addressed here, please contact us for more information.